Got this tip from The Economist's newsletter, and I just had to pass it on! The best way to learn to write well is to read your betters, as I have mentioned before, so here is how to complain well...The letter, sent to Virgin, reportedly earned its writer an apologetic phone call from Richard Branson himself.
But funny as it is, I think the best part is the comment added by The Telegraph: Paul Charles, Virgin’s Director of Corporate Communications, said the in-flight meals was “award-winning food which is very popular on our Indian routes.” !!
Read the full letter (with photographic evidence!) as published in the Telegraph by using this link.
/Kris C
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